Stakeholders' views on self-regulation to protect consumers in e-retailing

Title: Stakeholders' views on self-regulation to protect consumers in e-retailing
Creator: Ha, Huong
Relation: Journal of Electronic Commerce in Organizations Vol. 15, Issue 3, p. 83-103
Publisher Link: http://dx.doi.org/10.4018/JECO.2017070105
Publisher: I G I Global
Resource Type: journal article
Date: 2017
Description: This article explores the views of e-consumers, e-retailers and other stakeholders (government agencies, industry and consumer associations), regarding self-regulation to protect e-consumers. Primary data were collected from three web-based surveys. A total of 166, 28 and 20 responses from e-consumers, e-retailers and other stakeholders, respectively, were collected. Descriptive statistics and content analysis were used to analyse the data. The findings suggest that e-consumers and other stakeholders did not favour self-regulation, whereas as e-retailers preferred to adopt self-regulation to protect e-consumers.
Subject: e-retailing; e-retailer; e-consumer protection; self regulation; e-consumers
Identifier: http://hdl.handle.net/1959.13/1396127
Identifier: uon:33997
Identifier: ISSN:1539-2937
Language: eng
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